FAQ
Your questions about TonerB2B, answered
TonerB2B is based in Viersen, Germany (UTC +1).
TonerB2B specializes in brands like Brother, Canon, Epson, HP, Lexmark, UTAX, and Xerox, focusing on toner, drums, ink cartridges, and printheads. While these are our core products, we can source other products on request, though they may be less in demand by our large customers.
No, our focus is on serving business customers. Our services are specifically tailored to meet the needs of companies.
Trust is built on transparency, integrity, and proven results. With years of experience in the industry, a solid company history, and many satisfied customers worldwide, TonerB2B has established itself as a reliable partner.
No, TonerB2B only offers original (OEM) products. We focus on quality and authenticity to ensure our customers always receive the best products.
With our extensive experience and strong relationships with suppliers worldwide, we have access to a wide network, enabling us to find products that are otherwise difficult to obtain.
There are many reasons why products may be unavailable, such as production delays, high demand, or logistical issues. At TonerB2B, we focus on finding solutions for our customers despite these challenges. We only sell products we can realistically source. For listed but non-orderable products, no delivery estimate can be provided. However, you can sign up for notifications when the product becomes available.
Our expertise comes from over 15 years in the industry, developing specialized ERP systems and operating both B2B and B2C online shops. This deep knowledge of the market, products, and processes forms the foundation for our successful customer service.
The VAT ID is relevant for businesses in the EU. If you provide a valid VAT ID during the checkout process and it is validated, the order will be processed without VAT.
If no VAT ID is provided, local VAT will be automatically added.
In some cases, the VAT ID cannot be validated, such as in cases of VAT exemption or lack of registration for intra-community trade. In these instances, local VAT will be applied.
If real-time validation is not possible, we reserve the right to request VAT retrospectively if the VAT ID is valid. Once the invoice is issued, retroactively submitting a VAT ID is no longer possible.
Through our global network and industry contacts, we often have access to products that are difficult to find locally. Our specialized resources and experience allow us to find solutions where other dealers may not.
As a B2B shop, we do not supply small quantities. You can find the current minimum order value in the cart.
Shipping costs depend on the destination country, weight, and volume. You can find an overview here. For pallet shipments or large orders, costs may vary. Please send us an inquiry with the relevant details for an accurate shipping quote.
Unfortunately, pickup is not currently possible.
We are a small team, which unfortunately means we are not always available by phone. However, we usually respond to emails within a few hours (sometimes even minutes). We appreciate your communication and will do our best to reply quickly.
Yes, we also work with freight forwarders. Feel free to contact us.
Yes, shipping via freight forwarding is possible. We ship your goods according to the Incoterm FCA.
Printer Supplies Specialists: High-quality toners and drums for bulk buyers – reliable and efficient.
© 2025 TonerB2b All Rights Reserved.
